So on Wednesday night my broadband connection disappeared. I was too busy that night to do anything about it and in any case I wasn’t too worried — outages like this, though annoying, are usually short-lived. However, on Thursday night the connection was still down, so I phoned Telewest.
“Yes, there’s a problem in your area,” the helpful tech support man informed me, “but it’s 75% fixed and should be resolved within nine hours.”
NINE HOURS?! Bear in mind this was 7.15pm, so my connection would have been back up at… 4.15 the next morning. That estimate turned out to be overly optimistic, as it was still down when I checked it at 8am this morning. Ah, well, it’s back now and that’s all that matters, I suppose. Hm, yes.